Refund policy
Refund Policy
At Jielafu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund process.
Eligibility for Refunds
- Refund requests can be made within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
- Certain items, including personalized or custom-made products, may not be eligible for a refund. Please refer to individual product listings for more details.
How to Request a Refund
- Contact Us: To begin the refund process, please email us at jielafu@gmail.com with your order number and a brief explanation of the reason for the return.
- Return Instructions: Once your request is reviewed, we will provide you with return instructions and a return shipping address. You will be responsible for the cost of return shipping unless the item is faulty or incorrect.
- Processing Your Refund: Once we receive your returned item and verify that it meets the conditions above, we will process your refund. The refund will be issued to your original payment method, and you will be notified via email once the refund has been processed.
Non-Refundable Items
- Gift cards
- Discounted or clearance items (unless defective)
- Items marked as “final sale”
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at jielafu@gmail.com. We will arrange a replacement or refund, and cover the cost of return shipping if applicable.
Processing Time
Refunds will be processed within 7-10 business days of receiving your returned item. Please allow additional time for your bank or payment provider to process the refund.
Contact Us
If you have any questions or need assistance with your refund request, feel free to contact our customer service team at jielafu@gmail.com.
Thank you for shopping with Jielafu!